PRIVATE IT ENGINEER NEEDED – MUST BE WILLING TO TRAVEL WITHIN US AND GLOBALLY

Our private clients are seeking a highly skilled and experienced IT Engineer. This position is responsible for providing comprehensive technical support and consultancy services to high-profile executives, primarily focused on Apple products and technologies. The ideal candidate will have a deep understanding of Apple devices, extensive executive support experience, media expertise, Creston home systems, and excellent networking skills.

You must reside in the US (and be a US citizen with verifiable references). Our clients require a candidate willing to travel very frequently to Texas and abroad to their other properties. Principals need an Apple guru, with private/executive support for very high-level services. An Apple/IT consultant, and any media experience is a very big plus! Someone who has experience working in high-profile or UHNW estates doing extensive IT work is ideal.

Responsibilities:

• Serve as a high-level technology consultant and support specialist for VIP clients, providing executive-level support for Apple products and IT-related issues
• Provide concierge-like services, directly assisting clients with a wide range of technology needs, from simple phone troubleshooting to managing intricate SMART home systems
• Maintain and manage personal devices, Apple TV, and other Apple products for clients
• Assist in setting up and optimizing Wi-Fi networks, including providing support for remote properties
• Collaborate with IT support teams to ensure seamless coordination and communication between the home environment and broader IT infrastructure
• Stay up to date with the latest technology trends and best practices relevant to executive support and personal devices
• Proactively research and evaluate emerging technologies for potential implementation
• Support mobile devices and troubleshoot any related issues
• Work with vendors to select, procure, and implement IT-related items, including personal devices and special IT projects
• Familiarity with home and office automation systems, such as Crestron and security systems
• Manage mobility services for ownership and executives, including coordination for overseas travel when necessary
• Install and provide ongoing support for audio-visual systems, including cable, satellite, TV providers, sound systems, Apple TV, and Crestron systems
• Handle purchasing responsibilities for IT-related items due to the high level of supported individuals
• Maintain data privacy practices, policies, and guidelines, ensuring compliance with regulations
• Gather IT project requirements, coordinate resources, and present proposals for approval
• Communicate effectively, both in writing and orally, to provide clear and concise instructions and support to clients
• Manage personal vendor accounts for ownership and executives, including coordination at various residences or properties
• Possess general knowledge and aptitude for various technologies, such as cameras, radio players, drones, etc.
• Utilize mapping/design software, such as Visio, for project implementation and documentation
• Be available for travel to remote sites and provide residential support as required

Requirements:

• A Bachelor’s degree in a related IT field or equivalent combination of education and experience
• At least 10 years of experience in IT support, with a focus on executive support and Apple technologies
• Extensive knowledge of Apple products, including hardware, software, and gadgets
• Strong understanding of IT security and data privacy practices
• Excellent customer service, communication, and relationship-building skills
• Ability to work independently, respond quickly to requests, and maintain a high level of confidentiality
• Willingness to travel frequently, including overseas travel, and always possess a valid passport
• Familiarity with home and office automation systems, such as Crestron, is highly desirable
• Proficiency in using Visio or other mapping/design software is a plus
• Legal authorization to work in the United States

This is a challenging and unique opportunity for a seasoned IT professional who can provide exceptional technical support and consultancy services to high-level executives in a dynamic and demanding environment. The successful candidate will have the opportunity to work with cutting-edge technology and travel extensively.

Location: Can be located anywhere in the US with frequent travel required

Contract Length: Full-time/permanent

Schedule: Schedule to be discussed, must have flexibility for weekends, holidays, and after-hours emergencies

Salary:  Competitive/DOE, plus bonus and benefits.

Employment is contingent upon a clear background check and verification of references

For more information about what we require and to be considered please review: FAQ Candidates