DIRECTOR OF RESIDENCES – AUSTIN, TX (HYBRID WITH REGULAR TRAVEL)

Our client is seeking an accomplished Director of Residences to provide strategic leadership and operational oversight across a portfolio of exceptional private residences throughout the United States, with limited oversight of one international property. Based in Austin and working closely with the Chief of Staff, this is a highly visible leadership role for a seasoned estate professional who understands the nuances of private service. The ideal candidate will be skilled at building and mentoring exceptional teams, developing strong House Managers, and establishing thoughtful systems and standards across multiple properties, while recognizing that each residence has its own rhythm, character, and way of operating.

This is very much a hands-on role. The Director of Residences will divide their time between the Family Office and the family’s properties, spending time on the ground with House Managers and household teams. They will help identify what is working, where additional support or training is needed, and what can be improved, while ensuring each team has the tools and leadership they need to be successful.

The ideal candidate has extensive experience supporting HNW/UHNW families and has successfully led operations across multiple private residences. They are an exceptional people leader who knows how to manage both up and down, communicate well across different teams, and step in personally when the situation calls for it. They are collaborative, highly organized, and equally comfortable thinking about the bigger picture or helping solve an immediate issue at one of the residences

Responsibilities

Residential Leadership and Operations

• Provide senior-level operational oversight across a portfolio of luxury private residences
• Partner closely with the Chief of Staff to ensure residential operations remain aligned with the family’s priorities and expectations
• Serve as a trusted leadership resource for House Managers across the residential portfolio
• Spend meaningful time onsite at each residence, working directly with House Managers and household teams
• Evaluate household operations, staffing, service standards, systems, and overall property readiness
• Create consistency and accountability across residences while recognizing the individual needs of each home
• Ensure residences remain exceptionally maintained, organized, and prepared for principal and guest use
• Identify operational challenges early and work with onsite teams to find practical solutions

Team Leadership and Development

• Lead, mentor, train, and develop House Managers and residential staff across multiple locations
• Establish clear expectations and provide ongoing coaching, feedback, and performance support
• Help House Managers strengthen their own leadership skills and effectively manage their household teams
• Support recruiting, onboarding, training, and retention of residential staff as needed
• Develop and implement training standards across domestic departments
• Foster a collaborative household culture built around professionalism, accountability, communication, and exceptional service
• Step into household operations personally when needed to support teams, troubleshoot challenges, or establish new processes

Standards, Systems and Process Improvement

• Develop, evaluate, and refine household operating procedures, service standards, and organizational systems across the portfolio
• Ensure household manuals, inventories, maintenance schedules, vendor information, and other important residential documentation remain current and organized
• Identify opportunities to improve efficiency, communication, and consistency between residences
• Support House Managers in implementing systems that make day-to-day operations more effective
• Maintain clear reporting and communication between the residences and Chief of Staff

Cross-Functional Collaboration

• Work closely with the Chief of Staff, Family Office, House Managers, and other internal teams to coordinate residential priorities
• Facilitate strong communication between household teams and Family Office support functions
• Manage both up and down effectively, communicating residential needs, challenges, and recommendations with sound judgment
• Collaborate across teams on projects, events, travel, property transitions, and other family priorities
• Serve as a trusted bridge between leadership and residential teams while maintaining appropriate discretion and professional boundaries

Property and Vendor Oversight

• Provide high-level oversight of maintenance, repairs, household projects, and vendor relationships across the residential portfolio
• Support House Managers with complex vendor, contractor, and property-related matters
• Review operational needs and help ensure the appropriate resources are in place at each residence
• Assist with special projects and other residential initiatives as needed
• Provide limited oversight of an international residence in partnership with the established local team

Qualifications

• At least 7-10 years of consistent Director of Residences, Estate Management, or comparable multi-residence leadership experience supporting HNW/UHNW families
• Proven experience overseeing multiple luxury residences and household teams across multiple locations
• Exceptional experience leading, training, mentoring, and developing House Managers and domestic staff
• Strong understanding of private household operations and elevated service standards
• Hands-on leadership style with a willingness to work alongside residential teams when onsite
• Demonstrated ability to manage both up and down within a sophisticated private household or Family Office environment
• Extensive experience collaborating across different teams and departments
• Exceptional judgment, emotional intelligence, and communication skills
• Highly organized with the ability to manage multiple residences, teams, and priorities simultaneously
• Proactive, resourceful, and comfortable solving problems as needs evolve
• Professional, discreet, and committed to maintaining the highest level of confidentiality
• Tech-savvy and comfortable using modern communication, project management, and household management platforms
• Ability and willingness to travel regularly throughout the United States and occasionally internationally
• Valid driver’s license and authorization to work in the United States

Location: Austin, Texas, with regular travel to the family’s residences throughout the United States and occasional international travel. This is a hybrid position combining time at the Family Office in West Lake with significant onsite presence at the family’s residences. The successful candidate should expect regular travel and genuinely enjoy being on the ground with House Managers and residential teams

Schedule: Full-time with flexibility based on the needs of the family, residences, and household teams. Regular domestic travel is an essential part of the position, with occasional international travel as needed

Compensation and Benefits: $225,000–$325,000 DOE. The family is open to considering compensation above the stated range for an exceptional candidate whose experience and qualifications warrant consideration. A comprehensive benefits package will be discussed with qualified candidates

Employment is contingent upon a clear background check and verification of professional employer references

For more information about what we require and to be considered please review: FAQ Candidates